Where is my rider? Should I call?

The Uber FAQ has a section on "How can I be sure of my client's pickup location?".

Bottom line, the advice in this FAQ is just wrong.

The biggest error is this statement: "Zoom in on the map to find the black rider icon. The feet of the rider icon are always exactly where your client placed their request, regardless of the address shown."  It is simply not true. In fact, it is wrong than it it is right. This problem seems to be getting worse. Yesterday, on July 4th, some errors were over a block off. Uber frequently gets the wrong side of street even on major street.

This advice is simply not workable: "If the requested location is not clear, or is not accessible, call your client to coordinate a quick pickup. Try not to call unless you have to though." Uber, in other places in the their training discourages calling the client. The application is simply not mature enough. For example, the rider is not given the color of the Uberx driver's car (they all not all black any more). The driver does not know if the rider is waiting on the street or is six floors up in the building still getting ready to go out.

After a miserable 4th of July trying to locate riders, I call every time when I get close. I have also suggested some improvements to the app to improve pickup coordination.