Obviously, as an Uberx driver, I get a lot of pro Uber and anti taxi riders.
One rider last night was passionate in his loathing for DC taxis. He said we would like to have every person of color in DC use Uberx. He had a number of stories about taxis ignoring him on the street or not making pickups. This an emotional tirade from a man who was otherwise having a good day.
Last week I had a wonderful lady as a rider who was not emotionally but very calmly laid out all the reasons she was a committed Uberx user. They were similar to the gentleman's comments. One point she made was even Uber taxi was less reliable than Uberx. I had thought taxis could get a lot of the advantages of the Uber business model by enrolling in Uber taxi. Apparently, they still have too many bad customer service habits.
Just like I don't get the anti Uber riders, DC taxis do not get feedback from the many people who have voted with their feet. So my overall insight is limited.
That said, I am an older white guy giving rides in East DC performing cashless transactions - Uber takes the cash out of the ride. I wonder if taxis drivers carrying a fair amount of cash have more to fear.
My riders who use taxis and Uberx generally say the taxi drivers complaining about Uberx just don't get it. People use Uberx because it is a guaranteed ride that will stop, wait and even call to make a smooth pickup.
Not every ride has a discussion about Uberx.Many do. People seem to be interested why I am doing this part time.
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