Before I get too far into this blog I just want to remind everyone that Uberx drivers are great people. As independent contractors organized by Uber, they embody what is good about this country. Primarily, that is the desire to work hard and get ahead.
When I picked up my phone, there was a great cross section of the community from struggling young folk who really needed the work to soon to be retired part timers. All these drivers had passed a background check and were eager to get started.
The Uberx system is designed to weed out those who should not be driving. The immediate rating system is key. If an experienced Uberx passenger with lots of high ratings rates a driver at a one, Uber will surely take notice. They have enough drivers coming in the front door that they have no incentive to keep people who should not be driving and enhancing the Uber brand. I think the statistics on driver mortality would be very interesting.
By and large, the drivers are hard working Americans. Every customer contact has the possibility to be rated at the option of the passenger. I bet Uber management in each community has a dash board that tracks those ratings and 1s and 2s get a lot of attention.
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